Does Helm connect directly to GetYourGuide's API?

Helm connects to GetYourGuide through your reservation or connectivity system (e.g., Bókun, Regiondo, Bookingkit). GYG bookings flow from the marketplace to your reservation system, then from your reservation system to Helm.

Can I manage GetYourGuide availability through Helm?

Helm focuses on operations management — guide scheduling, assignments, and coordination. Availability and product management are handled in your reservation system and GetYourGuide's supplier portal. Helm reads the booking data without modifying listings or availability.

What reservation systems work for the GYG-Helm connection?

Any reservation system that connects to both GetYourGuide and Helm can serve as the bridge. Bókun is the most common, but Regiondo, Bookingkit, and other GYG-connected systems can also work. Contact Helm support for details on your specific setup.

How does Helm handle multi-language GYG bookings?

Helm tracks guide language capabilities as part of its qualification system. When a GYG booking specifies a language (e.g., a Spanish-language tour booked by a traveller in Berlin), Helm filters available guides to those who speak that language and hold relevant certifications.

Helm + GetYourGuide

How Helm works with GetYourGuide

GetYourGuide is one of Europe's largest experience marketplaces. GetYourGuide bookings sync to Helm through your Bókun connection, landing on a central operations board where you can assign guides, manage qualifications, and coordinate your team — all from one place.

Helm is tour operations software — scheduling, OTA sync, and team coordination in one platform.

Try Helm for free

70M+

tickets sold through GetYourGuide

GetYourGuide

170+

countries with GetYourGuide experiences listed

GetYourGuide

scheduling board for all your OTA and direct bookings

Booking sync via connectivity partners

GetYourGuide bookings arrive in Helm through your reservation system or connectivity partner. Once the connection is established, bookings sync without manual intervention.

Unified multi-OTA operations

If you sell on GetYourGuide, Viator, and your own website, Helm merges all bookings into a single scheduling view. No separate tracking per channel.

Language and certification matching

GetYourGuide serves a global audience. Helm ensures each booking is matched to a guide with the right language skills and certifications for the specific tour.

How it works

Connect your reservation system

GetYourGuide bookings flow through your reservation management system (such as Bókun, Regiondo, or Bookingkit). Connect that system to Helm via its API integration.

Map GYG products to Helm experiences

Link your GetYourGuide products to the corresponding experiences in Helm, including qualification requirements, meeting point details, and scheduling rules.

Bookings arrive on your Helm board

As travellers book your experiences on GetYourGuide, those reservations pass through your connectivity partner and into Helm's scheduling board automatically.

Assign and coordinate

Assign qualified guides, send notifications, and manage day-of logistics from Helm. Changes and cancellations from GYG are reflected in Helm and forwarded to affected guides.

Operational consistency across OTAs

Whether a booking comes from GetYourGuide, Viator, or your own website, the same operational rules, qualification checks, and notification workflows apply in Helm.

Reduce guide assignment time for GYG bookings

Instead of checking GYG's supplier portal, cross-referencing a spreadsheet, and messaging a guide — one action in Helm handles the assignment and notification.

Scale your GYG presence confidently

As your GetYourGuide listings grow and booking volume increases, Helm ensures your operations scale with it. More bookings don't mean proportionally more admin work.

Protect your GYG rating

Operational reliability — right guide, on time, well-briefed — directly impacts your GetYourGuide reviews. Helm systematizes the operational quality that earns five-star ratings.

Why GetYourGuide operators use Helm

GetYourGuide has become a critical booking channel for tour operators across Europe and increasingly worldwide. The platform's investment in marketing and traveller experience drives consistent booking volume. But with that volume comes the challenge of operationally fulfilling every tour to the standard that earns strong reviews.

The typical GetYourGuide operator workflow without Helm involves checking the supplier portal or reservation system for new bookings, updating a spreadsheet or calendar, messaging available guides, confirming assignments, and then repeating the process for every change. This works at small scale but breaks down as your listing count or booking volume grows.

Helm automates the operational side of GYG bookings. Through your reservation system (Bókun, Regiondo, Bookingkit, or others), GetYourGuide bookings flow into Helm where they're matched against guide availability and qualifications. The operations manager sees a clear board of what needs staffing, who's available, and what's already handled.

For operators selling across multiple OTAs, the unification is the biggest win. GetYourGuide bookings, Viator bookings, and direct website bookings all appear on the same board with the same operational workflow. No channel-specific processes, no risk of double-booking a guide who's already assigned to a tour from another platform.