Which OTAs does Helm integrate with?

Helm currently integrates with Bókun, Viator, and GetYourGuide. New bookings, modifications, and cancellations sync automatically. Additional OTA integrations are on the roadmap based on operator demand.

How quickly do bookings sync from OTAs?

Bookings sync in near real-time. When a customer books on Viator or GetYourGuide, the reservation typically appears in your Helm calendar within minutes, ready for guide assignment.

What happens if I also take direct bookings?

Direct bookings and OTA bookings live in the same calendar. You can add manual bookings alongside your OTA feed, and Helm handles capacity and staffing across all sources equally.

Does Helm push availability back to OTAs?

Helm is an operations platform, not a channel manager. It pulls bookings in from your OTAs to power scheduling and staffing. For availability and pricing management on OTAs, you continue using those platforms directly or your existing channel manager.

OTA Sync

Stop copy-pasting bookings from your OTAs

Bookings from Bókun, Viator, and GetYourGuide flow into one calendar automatically. No more logging into three dashboards, no more missed updates, no more manual data entry.

Helm is tour operations software — scheduling, OTA sync, and team coordination in one platform.

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82%

of tour operators sell through 2+ OTA channels

Arival, 2024

5.3h

weekly time spent reconciling bookings across OTAs

Phocuswright

14%

of booking errors traced to manual OTA data entry

Real-time booking sync

New bookings from Bókun, Viator, and GetYourGuide appear in your Helm calendar automatically. No manual entry, no delays, no missed reservations.

Unified operations view

See bookings from every channel in a single calendar. Filter by OTA, tour type, or date. Know your actual capacity across all sources at a glance.

Change propagation

When an OTA booking is modified or cancelled, Helm updates the affected tours, notifies assigned guides, and adjusts capacity — all without manual intervention.

Why multi-OTA operations need a sync layer

Selling on multiple OTAs is a growth strategy. Managing multiple OTAs is an operations nightmare. Every morning starts the same way: log into Viator, check new bookings, copy them to your spreadsheet. Log into Bókun, repeat. Check GetYourGuide, repeat. By the time you've reconciled everything, it's mid-morning and you haven't actually operated anything.

The problem compounds when bookings change. A customer modifies their Viator reservation at 11 PM. A GetYourGuide booking cancels at 6 AM. If you don't catch these before the tour departs, you're running with wrong headcounts, over-assigned guides, or empty slots you could have filled. Manual reconciliation doesn't just waste time — it introduces errors at the worst possible moment.

Helm connects to your OTA accounts and pulls bookings into a single operations calendar in real time. When a new booking arrives on Viator, it appears in Helm within minutes — with customer count, language, and any special requirements already attached. When a Bókun booking cancels, the affected tour updates automatically and the assigned guide is notified.

This isn't about replacing your OTAs. You keep selling where your customers buy. Helm is the operations layer that sits behind all of them, so no matter where a booking originates, it flows into the same scheduling, staffing, and communication workflow. One process, regardless of how many channels you sell through.