Helm vs Peek Pro: operations vs point-of-sale
Peek Pro is built to sell more tickets — smart checkout, upsells, and conversion optimization. Helm is built to execute the tours those tickets are for. Different tools for different problems.
Helm is tour operations software — scheduling, OTA sync, and team coordination in one platform.
6%
Peek Pro fee per online booking
Peek.com
$0
Helm commission on bookings
25%
of operator time spent on post-booking coordination
Arival, 2024
| Feature | Helm | Peek Pro |
|---|---|---|
| Online booking checkout | ||
| In-person POS / kiosk mode | ||
| Smart upsells & add-ons | ||
| Dynamic pricing | ||
| Guide scheduling & assignment | ||
| Guide qualification matching | ||
| Last-minute change cascading | ||
| Multi-OTA operations sync | ||
| Team coordination & notifications | ||
| Free plan | Yes (2 seats) | No (commission-based) |
The bottom line
Peek Pro's mission is to maximize the revenue per customer through smart checkout flows, upselling, and dynamic pricing. It's a conversion engine. Helm's mission is to make sure every booked tour is staffed, coordinated, and executed without chaos. They solve entirely different problems. If you use Peek Pro to sell tours, you still need a system to run them — and that's where Helm comes in.
Selling tours and running tours are different problems
Peek Pro has built a compelling product around one insight: tour operators leave money on the table at checkout. Their smart checkout flow adds upsells, bundles, and dynamic pricing to increase average order value. For operators with high walk-in traffic or direct web bookings, it's a genuine revenue optimizer.
But the moment a customer completes that optimized checkout, a different problem begins. Who runs the tour? Is the right guide available? Do they know about the 8-person group that just booked, or the accessibility requirement the customer added at checkout? Peek Pro's focus on the point of sale means the post-sale operational workflow is largely left to the operator to figure out.
This is a natural division of labor. Peek Pro is a demand-side tool — it makes more people buy. Helm is a supply-side tool — it makes sure the experience those people bought actually happens as planned. A tour operator selling 50 tours a day through Peek Pro still needs to schedule guides, match qualifications, handle changes, and coordinate the team. That daily operational work doesn't disappear because your booking software has better upsells.
Operators who use both get the best of each: Peek Pro maximizes booking revenue through smart checkout and dynamic pricing, while Helm ensures every one of those bookings translates into a properly staffed, well-coordinated tour. The checkout gets the customer excited. The operations get the customer a great experience.
Stop managing your tours from a spreadsheet and a group chat—there's a better way.
Helm replaces the patchwork of tools tour operators rely on with one purpose-built platform for everything that happens after a booking.
Try Helm for free
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