Operations management for GetYourGuide suppliers

GetYourGuide has grown into one of the world's leading OTAs for tours and activities, selling over 60 million tickets annually. For suppliers, it's a powerful demand channel — especially in European markets where GetYourGuide often outperforms competitors. Their Originals program even handles the customer experience end-to-end for qualifying operators.

But whether you're a standard supplier or an Originals partner, GetYourGuide doesn't manage your operations. When 30 bookings come in overnight across 8 different tour products, someone needs to figure out tomorrow's staffing. Which guides are available? Who has the right certifications? Who speaks German for the group from Munich? Who can cover the afternoon slot if the morning tour runs long? GetYourGuide's supplier dashboard shows bookings — it doesn't solve these problems.

Helm integrates with GetYourGuide so bookings sync automatically into your operations calendar. From there, you're working with scheduling tools made for operators: assign guides based on qualifications and language, detect double-bookings before they happen, and send assignments with one-tap confirmation. When a guide cancels, Helm shows you every affected tour and every qualified replacement — no spreadsheet cross-referencing required.

For suppliers selling on GetYourGuide alongside Viator, Bókun, or direct channels, Helm's unified operations view is transformative. Instead of checking three dashboards and manually merging booking data, you see everything in one calendar. All bookings, all tours, all guides — with conflicts automatically flagged across channels. The more booking channels you have, the more valuable the operations layer becomes.