Do I need to download an app?

Not necessarily. You can receive assignments and confirm via email and Google Calendar. For the full experience — all assignments, tour details, and availability management — there's a dedicated mobile app.

Can I manage my availability across multiple operators?

Yes. Your availability is yours. Set it once in Helm, and any operator you work with sees accurate availability. This prevents double-bookings and reduces back-and-forth confirmations.

What information do I see for each tour?

Tour name, date, time, meeting point, expected customer count, language requirements, special notes, and any attached documents like route maps or safety briefings. Everything arrives structured, not buried in a chat.

Is Helm free for guides?

Yes. Guides don't pay for Helm — the operator's plan covers it. You get full access to your assignments, schedule, and availability management at no cost.

Tour Guides

Helm for guides: your schedule, one tap away

No more searching WhatsApp for tour details. No more wondering if the schedule changed. Helm puts your assignments, customer info, and meeting points in one clear view.

Helm is tour operations software — scheduling, OTA sync, and team coordination in one platform.

Try Helm for free

38%

of guides miss updates buried in group chat messages

Guide Experience Survey

4.7

average communication tools guides check daily

22min

daily guide time spent finding correct tour information

Clear assignment view

Every assignment shows tour name, time, meeting point, customer count, language, and special requirements. Everything you need, nothing you don't.

One-tap confirmation

See a new assignment, tap to confirm. Your coordinator knows instantly. No more 'did you get my message?' back-and-forth.

Automatic calendar sync

Accepted assignments appear in your Google Calendar automatically. No manual entry, no duplicate events, no missed tours.

Why guides deserve better than WhatsApp

You're a tour guide. It's 6:30 AM, you need to confirm today's tour details, and you're scrolling through a WhatsApp group with 247 unread messages looking for the one that has your meeting point. Was it the message from Tuesday? Or did the coordinator send an update on Thursday? Maybe it was in the other group. You screenshot three different messages, piece together the information, and hope nothing changed overnight.

This is the daily reality for tour guides working with operators who don't have proper systems. Critical operational information — tour times, customer counts, meeting points, special requirements — is scattered across WhatsApp threads, emails, and shared spreadsheets. When a schedule changes, a new message appears in the chat and the guide has to figure out what's still current and what's been superseded.

Helm gives guides a single, authoritative source of truth. Each assignment is a structured card with everything a guide needs: tour name, date, time, meeting point, expected customer count, language, and any special notes. When something changes, the card updates — there's no conflicting information to sort through. Guides confirm with one tap, and the confirmation syncs to the coordinator's dashboard.

For guides who work with multiple operators, Helm is especially valuable. Instead of managing different WhatsApp groups and spreadsheets for each operator, they have one app with all their assignments. Their availability is managed in one place and visible to every operator they work with. The result is fewer missed messages, fewer scheduling conflicts, and more time focused on what they actually signed up to do: delivering great tours.