Can each location have its own coordinator?

Yes. Helm supports role-based access. Local coordinators manage their city's schedule and guides. Managers and owners get a cross-location view with full visibility into every location's operations.

Can a guide work across multiple locations?

Yes. A guide can be tagged to multiple locations and will appear in the available pool for each. This is useful for guides who split time between nearby cities or travel seasonally.

How does OTA sync work across locations?

OTA connections are configured per location or tour type. Bookings from each channel flow into the correct location's calendar automatically, regardless of how your OTA accounts are structured.

Is there extra cost for multiple locations?

Helm pricing is based on team size, not locations. You can manage operations across as many cities as you need within your plan. The Free plan supports up to 2 seats; the Growth plan at €30/month scales with your team.

Multi-Location

One dashboard for operations across every city

Whether you run tours in 2 cities or 20, Helm gives you a single view of every guide, every tour, and every booking — with local context where it matters.

Helm is tour operations software — scheduling, OTA sync, and team coordination in one platform.

Try Helm for free

43%

of mid-size tour operators run in 3+ locations

Phocuswright, 2024

2.7x

coordination overhead per additional location added

52%

of multi-location operators lack a unified operations view

Unified multi-city calendar

See all tours across all locations in one view. Filter by city, team, or tour type. Spot gaps and conflicts across your entire operation without switching between tools.

Location-scoped teams

Each location has its own guide roster, tour catalog, and scheduling. Coordinators see their location; managers see everything. Clean separation without silos.

Cross-location insights

Compare staffing levels, booking volumes, and operational metrics across locations. Identify which cities need more guides before they hit a crunch.

Multi-location tour operations demand a different approach

Expanding to a new city is exciting. Managing operations across multiple cities is exhausting. Each location has its own guide roster, its own tour schedule, its own OTA bookings, and its own daily surprises. Without a unified system, each city becomes an operational island — and the owner or operations manager becomes the only bridge between them.

Most multi-location operators end up with parallel manual processes: separate spreadsheets per city, separate WhatsApp groups per team, separate logins per OTA. The coordinator in Barcelona doesn't know what's happening in Lisbon. The owner checks three spreadsheets to understand whether Thursday is covered across all locations. It's not multi-location management — it's three small operations pretending to be one company.

Helm provides the single operational layer that ties multiple locations together. Each city operates with its own guide roster and schedule, but everything feeds into one dashboard. An operations manager can see Thursday's coverage across Barcelona, Lisbon, and Porto in a single view, drill into any location for details, and make assignments without switching tools or asking local coordinators for updates.

The real power of multi-location visibility is proactive management. When you can see that Porto is under-staffed for next weekend while Barcelona has excess capacity, you can act before it becomes a problem. When a tour format works well in one city, you can replicate the setup — including guide requirements and scheduling patterns — without rebuilding from scratch.