When is the right time to upgrade from the Free plan?

When you need more than 2 coordinator/manager seats, or when the volume of daily scheduling decisions makes qualification-based suggestions valuable. Most operators upgrade between 8-10 guides.

What does the Growth plan add over Free?

Additional coordinator/manager seats, qualification-based guide suggestions, advanced reporting, and priority support. All core features — OTA sync, scheduling, conflict detection — are available on both plans.

Can I add coordinators for specific locations?

Yes. The Growth plan supports multiple coordinator seats with location-based or team-based scoping. Each coordinator manages their area while you maintain cross-location visibility.

How does Helm handle the transition from spreadsheets?

You can import guide data from your existing spreadsheet during setup. OTA connections sync historical bookings. Most operators run Helm alongside their spreadsheet for a week, then switch fully once they're comfortable.

Growing Operators

The operations upgrade for your next growth phase

You've grown past 5 guides and the manual coordination is showing cracks. Helm gives you the operational structure to handle 20+ guides, multiple tour types, and peak-season volume.

Helm is tour operations software — scheduling, OTA sync, and team coordination in one platform.

Try Helm for free

5-20

guide range where manual coordination typically breaks down

Arival, 2024

3.4x

increase in scheduling complexity per guide added

€30

per month — Helm Growth plan for scaling teams

Structured scheduling at scale

The scheduling workflow that handles 5 guides handles 50. Qualification matching, conflict detection, and assignment notifications scale without adding coordinator hours.

Team-level operations

Multiple coordinators, location-specific teams, and role-based access. Your operations team can divide and conquer without duplicating work.

Guided assignment suggestions

As your roster grows, qualification-based guide suggestions become increasingly valuable. Helm surfaces the best-fit candidates so your team can make faster assignment decisions.

The growth phase that breaks most tour operators

There's a specific growth phase that every successful tour operator hits: you've grown past the point where one person can manage everything, but you're not large enough to justify a full operations team. You have 5-20 guides, multiple tour types, several OTA channels, and a coordinator who's stretched to the limit. The spreadsheet is a liability. WhatsApp coordination takes hours. Peak season feels like survival mode.

This is the phase where operators either build operational infrastructure or hit a ceiling. Growing from 5 to 20 guides isn't just a staffing challenge — it's a systems challenge. Every new guide adds scheduling complexity. Every new tour type adds assignment rules. Every new OTA adds reconciliation work. Without proper tools, the coordinator's job grows faster than the business.

Helm's Growth plan (€30/month) is designed for this exact inflection point. It brings the structure you need — multi-seat coordination, qualification-based assignment suggestions, advanced conflict detection — without the complexity of enterprise software. Your coordinators get tools that match the complexity of managing 20 guides across 15 daily tours, not a glorified spreadsheet.

The operators who navigate this growth phase successfully are the ones who invest in systems before they're in crisis. If you're feeling the strain at 8 guides, the answer isn't to work harder — it's to work with tools designed for the scale you're growing into. Helm gives you the operational foundation to double or triple your guide roster without doubling your coordination overhead.